Amazon Connect Sr Engineer / Architect - Location: - Newark, NJ or Charlotte, NC
Must Have Technical/Functional Skills
• Minimum of 10 years of experience in designing, implementing, and supporting contact center solutions
• Extensive hands-on experience with Amazon Connect, Amazon Lex, AWS services (e.g., Lambda, S3, DynamoDB, CloudFormation), and related technologies
• Strong understanding of contact center concepts, such as IVR, ACD, call routing, and workforce management
• Proficiency in programming/scripting languages, such as Python
• Excellent problem-solving skills and ability to troubleshoot complex technical issues
• Effective communication skills with the ability to articulate technical concepts to both technical and non-technical audiences
• Ability to identify key contact center Features and help customers with MVP definition
Roles & Responsibilities
• Overall experience 10+ years
• Experience in design, development, implementation & maintenance of Amazon Connect Contact Center Platform
• Experience in development and implementation of Chatbot using Amazon Lex
• Experience on AWS Lambda using Python
• Experience with Contact Center Platform and building solutions for IVR
• AWS certification preferred.
• Prior Contact Center Experience is a must and development experience is must
· Continuously monitor and optimize Amazon Connect configurations and workflows to improve performance, scalability, and efficiency
· Conduct thorough testing of contact center solutions to ensure they meet quality standards, functional requirements, and client expectations
· Prepare comprehensive technical documentation, including architecture diagrams, deployment guides, and user manuals
· Provide training and support to client teams as needed
· Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities
· Work closely with cross-functional teams, including developers, architects, project managers, and business stakeholders, to deliver integrated solutions that align with client goals and objectives
· Create CI/CD pipelines and/or DevOps automation
· Development of custom reports and dashboards
· Collaborate with clients to understand their business requirements and design customized contact center solutions leveraging Amazon Connect and other AWS services
· Lead the implementation of Amazon Connect solutions, including configuring contact flows, integrating with CRM systems like Zendesk, setting up telephony services, and en suring seamless operation
· Develop custom solutions and integrations using AWS Lambda, AWS Step Functions, and other AWS services to meet unique business needs and enhance contact center functionality
...just weekend hours. Do you like having cash in your pocket every day AND have a paycheck... ...paid bi-weekly PLUS CASH tips paid out daily. We offer all associates many different... ...Employee Assistance Program Bi-weekly base pay plus daily cash tips Free Forbes 5 Star...
...Strong written and verbal communication skills. Ability to work independently and manage tasks in a timely manner in a remote or... ...with excellent organizational skills. Why Join Us? Work from home or a hybrid model for flexibility and work-life balance. Opportunity...
...Role Summary: The Equipment Sales Technician is responsible for driving new business development and customer acquisition, primarily in the Southern California region, Remote options available . This position supports sales growth in commercial and industrial markets...
...malpractice coverage availableFlexible schedule - Monday through Thursday work schedule; call shared among providersState-of-the-art medical office buildingWork alongside other physicians, APPs, and NPs; see 22 - 25 patients per dayResidents and fellows are welcome; must be...
&##128667; Now Hiring: Vehicle Operator (CDL A Required)&##128205; Clarksburg, MD | &##128188; Contract to Hire | &##128176; $30/hr A cutting-edge technology company focused on autonomous ground vehicles is seeking a Vehicle Operator to support vehicle testing...