Job Description

Job Title : BMC Mainframe Administrator

Location: Fully Remote

Duration: 6+ Months

• Understand Mainview product capable of creating automation, using Total Object Manager (TOM).
• Process requests for automation from all Mainframe support groups and businesses.
• Good understanding of problem, incident and change management process flows.
• Install, upgrade, and maintain supported software products for software currency, applying necessary fixes, and maintaining oper security, performance, and high availability configurations.
• Manage incidents for supported software/hardware as a Level 2/3 technician, including actively participating in troubleshooting conferences, resolving assigned incidents, or opening support cases with software/hardware manufacturers.
• Follow change management standards, including proper pre-implementation testing, quality of change documentation, scheduling changes with adequate lead-time, communicating to key stakeholders, and implementing during allowed change windows.
• Attend monthly meetings with software/hardware suppliers to understand their direction, inform them of challenges, and review/prioritize open incidents.
• Proactively learn/understand new features of supported software/hardware.
• Participate in team meetings to ensure key internal and external stakeholders are kept informed of project status.
• Build, leverage, and maintain effective alliances across technical and business community. Interact with customers to achieve efficient, effective, and credible results.
• Understand how supported software/hardware is used to achieve business goals.
• Work occasional weekend and nights to support implementation / upgrade activities to ensure high success of change activity as well as supporting off-shift incident resolution as needed.

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