CALL CENTER / CUSTOMER SERVICE (WORK FROM HOME) Remote Position - Immediate Start Available Position Overview Work From Home Call Center Customer Service Representative needed to handle high-volume customer calls. Provide exceptional service while working remotely with full training and support. Key Responsibilities Handle inbound customer service calls professionally Resolve customer inquiries and complaints efficiently Process orders, payments, and account changes Provide product information and technical support Meet call handling time and quality metrics Document customer interactions accurately Follow call center scripts and procedures Requirements High school diploma or equivalent Previous call center or customer service experience preferred Excellent verbal communication skills Strong listening and problem-solving abilities Ability to work in fast-paced environment Reliable internet and dedicated quiet workspace Professional phone presence Technical Requirements Computer with Windows 10/Mac OS High-speed internet (minimum 25 Mbps) USB headset with noise cancellation Landline phone connection preferred Backup internet connection recommended Compensation & Benefits $16-20/hour based on experience Weekly pay available Performance bonuses and incentives Health insurance after 90 days Paid time off accrual Employee assistance programs Schedule Options Full-time: 40 hours/week Part-time: 30+ hours available Various shifts: 6 AM - 10 PM Weekend availability required Shift differential for evenings/weekends Training & Support Comprehensive paid training program Ongoing coaching and development Remote team support and supervision Career advancement opportunities Steven Lacey Concept Solutions
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