Job Description

Are you passionate about providing top-notch customer service and ensuring a seamless experience for clients? We're looking for a Customer Experience Specialist to join a dynamic team in Frankfort, KY! This role plays a key part in customer interactions—handling inquiries, processing orders, providing shipping updates, and maintaining accurate records.

This is a contract-to-hire opportunity, meaning there's potential for long-term employment in a collaborative and engaging work environment. If you have a background in customer service and Microsoft Excel, we'd love to hear from you!

What You'll Do:
✅ Respond to customer inquiries and resolve issues efficiently
✅ Process customer orders with accuracy and attention to detail
✅ Look up orders and parts using internal systems
✅ Maintain and update customer records to ensure accurate data
✅ Follow up with customers to gather missing information
✅ Build strong relationships with dealers by sharing relevant discounts and promotions
✅ Manage inbound calls from customers, dealers, and other stakeholders
✅ Use Microsoft Excel for data entry, reporting, and analysis
✅ Identify and suggest process improvements to enhance efficiency
✅ Balance inbound and outbound calls to ensure excellent service

What We're Looking For:
✔ Customer service experience - Ability to handle inquiries with professionalism and care
✔ Microsoft Excel proficiency - Comfortable working with spreadsheets and data management
✔ Strong communication skills - Ability to engage with customers and build relationships
✔ Attention to detail - Ensuring accuracy in orders and customer records
✔ Problem-solving mindset - Proactively addressing issues and improving processes
✔ Ability to multitask - Managing multiple customer interactions effectively

If you thrive in a fast-paced environment and enjoy providing outstanding customer support, apply today to be considered for this exciting opportunity!
Employment Type: Temporary
Salary: $ 16.00 19.00 Per Hour

Job Tags

Hourly pay, Contract work,

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