Customer Service Representative Job at VXI Global Solutions, Gray Summit, MO

VTlMeXlmSmJGUFpEa25jR0krL3FvUTZOU3c9PQ==
  • VXI Global Solutions
  • Gray Summit, MO

Job Description

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

VXI Global Solutions is seeking dedicated and compassionate Emergency Roadside Assistance Agents (Customer Service Representatives) to join our team. In this critical role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will handle incoming calls from stranded customers, assess their situations, and coordinate the necessary assistance. Your role involves problem-solving, service coordination, and ensuring customer safety and satisfaction. This position requires you to work on-site in our vibrant Lubbock call center.

Benefits:
  • Competitive Salary: Starting pay of $18.00/hr., plus incentives.
  • Training: Paid training provided to ensure you have the skills needed for success.
  • Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance.
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data.
  • Referral for Life Programâ„¢: Earn a residual bonus every pay period.
  • Engaging Work Environment: Enjoy luncheons, contests, and other incentive programs.
  • Career Growth: Opportunities for advancement within the company.
  • Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace.

Key Responsibilities:
  • Customer Assistance: Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles.
  • Problem Solving: Assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support.
  • Service Coordination: Coordinate with service providers to ensure timely assistance to the customer.
  • Follow-Up: Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction.
  • Documentation: Maintain accurate records of all customer interactions and services provided.

Qualifications:
  • Customer Service Skills: Proven ability to provide patient, empathetic, and effective customer service.
  • Communication: Strong interpersonal skills and the ability to build rapport with customers during stressful situations.
  • Shift Flexibility: Availability to all shifts, including overnight shifts, weekends and holidays.
  • Experience: At least 1 year of customer service experience in a single role.
  • Education: High School Diploma or GED.
  • Background Check: Must pass a background screening.
  • Typing Skills: Minimum typing speed of 25 WPM.
  • Assessments: Candidates must pass onsite assessments with a score above 80% prior to interviewing.

  • Note: This position is 100% on-site . Join our dedicated team and make a difference in our vibrant, supportive call center environment.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Job Tags

Holiday work, Shift work, Night shift, All shifts,

Similar Jobs

X4 Engineering

Landman Job at X4 Engineering

We are currently partnered with a Midland based O&G firm seeking a skilled Landman to join a dynamic team in the Midland area. This role will focus on New Mexico, so strong experience in the NM area is a must. Key Responsibilities: Evaluate and assess opportunities...

Catena Solutions

Social Media Content Creator Job at Catena Solutions

 ...client: largest healthcare provider in New York Job Title: Social Media Content Creator Location: Westchester (traveling to locations...  ...to monitor topical discussions, audience sentiment, and brand perception. Track campaign performance and analyze metrics... 

Zobility

Production Associate (6 PM to 6 AM) Job at Zobility

 ...Looking for a Production Employee to work onsite in Casa Grande, AZ. Pay: $22/hr, Overtime Pay: $33/hr Shift: 6 PM to 6 AM (12 hours; 8 hours are paid at 22/hr, 4 hours OT pay 33/hr) Benefits: 2 weeks PTO, 8 paid holidays, 401k, Insurance, $2000/year tuition reimbursement... 

Genesis Healthcare Consultants

ARNP for Outpatient Clinic Job at Genesis Healthcare Consultants

 ...provide evaluation, management, and treatment of patients of the practice. Experience with Managed Care, Medicare Advantage, and HEDIS Coding is required. Bilingual English|Spanish candidates are preferred. Outpatient practice with Hours Monday through Friday 8:00... 

Placements USA LLC

Family Physician Job at Placements USA LLC

 ...Family Physician- Sidney, Ohio Permanent- Full time We have an excellent, full time opportunity available for a board certified/board eligible Family Physician in Sidney, Ohio. This is a hospital-employed position, 100% outpatient, offering an excellent salary...