Job Description

Overview We’re looking for a resourceful and motivated IT Specialist to support our growing technical environment. In this role, you’ll be a key part of the support team, helping end users resolve issues, adopt new technologies, and stay productive. The ideal candidate has a solid foundation in IT support, learns quickly, communicates clearly, and is eager to expand their skill set while contributing to a collaborative, fast-moving team. Hours: 8:00am – 5:00pm, Monday – Friday (On-Site) Essential Responsibilities/Duties Provide day-to-day operational support for our organization. Maintain meticulous documentation, records, and support requests in the Zendesk system. Ensure the confidentiality and security of all information in compliance with company policy and IT standards. Prioritize and manage service requests based on urgency, impact, and business function. Troubleshoot hardware and software issues on laptops, desktops, and peripherals remotely and on-site. Resolve issues with iOS and Android devices and ensure proper mobile device management compliance. Collaborate with the IT team on long-term or broad projects, such as upgrades and hardware changes. Comprehend and communicate technical information clearly to non-technical users at all levels of the organization. Develop proficiency and expertise with new technology, software, and hardware in a fast-paced environment. Participate in a rotating on-call schedule for after-hours/emergency support. Perform other duties as assigned. Qualifications Professional demeanor with excellent interpersonal and customer service skills. Strong analytical thinking, problem-solving mindset, and resourcefulness. Clear verbal and written communication skills, with the ability to explain technical concepts to non-technical users and assist stakeholders ranging from entry-level to executive. Confident presenting guidance in one-on-one and group settings; genuine interest in helping others with their technology needs. Demonstrated experience working collaboratively in a team environment, with the ability to escalate appropriately while maintaining ownership of issues. Up-to-date understanding of common IT technologies, especially productivity and collaboration tools. Ability to manage multiple tasks, remain calm under pressure, and adapt to shifting priorities. Strong organizational and prioritization skills; self-starter who can work independently with minimal supervision. Willingness to learn IT operations standards such as asset lifecycle, endpoint security, and incident management. Physical ability to lift up to 50 lbs. and assist with setup of workstations, printers, and networking equipment. Specific Qualifications/Certifications 1–2 years of experience in helpdesk, desktop support, or IT operations roles. Experience with ticketing systems such as Zendesk, Jira Service Management, or Freshservice. Basic knowledge of ITIL concepts (incident, request, change, knowledge). Proficiency with Microsoft technologies: Windows 10/11, Teams, Outlook, SharePoint, OneDrive. Exposure to identity and access management systems such as Okta or Azure AD (SSO, MFA). Familiarity with MDM/UEM tools such as Omnissa Workspace ONE, Microsoft Intune, or Jamf. Experience supporting cloud and SaaS platforms (e.g., Office 365, Salesforce, CRM tools). Entry-level certifications such as CompTIA A+, Microsoft 365 Fundamentals, or Google IT Support. Ability to independently research, diagnose, and troubleshoot issues across hardware, software, and network layers. Familiarity with IT asset management platforms and cloud service environments. Additional Information Additional Information: Solairus is a private aviation services company that assists aircraft owners with the safe, reliable, and efficient management and operation of their aircraft. Headquartered in the beautiful California Wine Country, Solairus Aviation is a destination employer offering nationwide operating bases, a stimulating work environment, and a range of modern benefits to employees. Our benefits include a generous 401K matching structure, employee wellness programs, and top-notch health benefits. At Solairus, we firmly believe that our team members are our greatest asset, and we are committed to providing an exceptional employment experience. #J-18808-Ljbffr Solairus Aviation

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