Job Description

The Store Manager is responsible for the operation of a profitable store that is focused on benefiting the community with a fashion resale option that keeps clothing out of the landfill and offers fashion that everyone can afford. The store manager recruits, hires, guides, leads and trains a team of assistant managers, buyers and sales associates delivering stellar customer service. This position is responsible for overseeing the buying process of gently used clothing, shoes and accessories for our core demographic of teen and young adults. The store manager along with a team of assistant managers are responsible for the oversight of day to day store operations, achieving sales, buying and profitability goals, customer acquisition and customer retention. Accountable for inventory quality control, budgeting, including labor cost and operational expenses. This is a hands-on, led by example position.

Responsibilities

• Team Development - Identifying, recruiting and properly staffing the store to ensure customer needs are exceeded while scheduling to maintain labor budget goals. Total labor goal below 20% of net sales.
• Coaching, training and motivating team members to achieve higher performance and interaction with all customers.
• Demonstrate high values and service by leading by example on the sales floor.
• Schedule regular meetings with team members to keep abreast with additional training, changing conditions and current fashion trends.
• Sales and Results Driven.
• Develop and execute strategies to drive customer traffic, customer buys and customer sales.
• Adhere to company guidelines keeping COGS in balance and minimizing potential for loss.
• Maintain a fresh and visually enticing store that is clean and well organized at a level exceeding the competition and above customer expectations.
• Lead the buying process of reviewing, selecting and pricing the merchandise to purchase from local vendors in the store.

Qualifications

• Strong demonstration of current fashion trends for core customer.
• Strong coaching/leadership, customer service and selling skills with a take-charge mentality.
• Ability to work a flexible schedule, including weekends, holidays and consisting of 42-45 hours per week.
• Strong verbal and written skills.
• Demonstration of management skills and the go-to source for the team for creative solutions for all challenges encountered.
• Outwardly display a high level of energy without need for motivation.

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