Job Description

Senior Manager, TLC Operations

Purpose and Description

The primary responsibility of the Senior Operations Manager is to lead a team of area operations managers in the areas of forward logistics operations within the Asurion’s Technology Logistics Center (including departments such as Receiving, Receiving Inspection & Kitting, Material Handling & Warehousing, Outbound Shipping, Same Day Fulfilment, and Next Day Fulfilment). Reporting to the Director of Supply Chain Operations, the Senior Manager serves as the key area owner and a key interface with cross functional teams for the launch of new business efforts related to process, material, cost, production and overall quality within the Asurion supply chain organization. The role also identifies new opportunities within the operations areas of responsibility for value creation, driving operational efficiencies and cost savings.

Primary Responsibilities:

• Accountable for effectively leading and developing a team of managers and supervisors with common values, and purposeful performance objectives for a 200 – 300 team member organization
• Responsible for executing strategic initiatives that impact area
• Continuously improve existing processes and implement processes that introduce new capabilities
• Lead and oversee technical aspects of projects or departments when applicable
• Track progress against milestones, identify issues or actions as needed
• Utilize a robust set of tools to report progress, identify emerging issues and trigger follow-up or escalations as needed
• Coordinate inputs from each area manager with the key responsibility for the consolidated production plan for execution
• Own and develop content for monthly business reviews partnering with another Senior Operations Manager
• Develop long-term plans for area of responsibility that aligns to overall operations strategy
• Identify and work with process owners to ensure that timelines are met, and deliverables completed in a quality manner
• Develop regular and ad-hoc reporting and analysis to drive operations results
• Take the lead in identifying opportunities, assembling appropriate cross-functional teams, and driving improvement
• Deliver analysis and data on operational performance.
• Adapts to changing conditions, business needs and re-orients the team as needed to create effective solutions. Identifies risks, creates contingency plans and communicates challenges effectively to broader cross functional teams
• Accountable for excellence in execution of Supply Chain programs/contractual obligations for TLC operations
• Responsible for effective management of budgets and expenses
• Demonstrate the company’s Core Values and promote adherence to those values.
• Any other duties as assigned by management.

Skills and Experience:

• Bachelor’s degree preferred
• Progressive leadership positions of similar scope and responsibility in supply chain management
• Proven track record of driving results
• Strong communications skills (verbal, written, presentation) with appropriate leadership presence
• Exceptional analytical skills
• Ability to drive performance through influence with and without sole ownership or direct authority
• Strong business acumen
• Strong collaboration and cross functional partnership skills; ability to articulate operations executional needs, advocate, influence and drive internal cross functional teams to support those needs
• Ability to work with all levels of the organization
• Ability to handle high levels of ambiguity
• Capable of assembling information and presenting effectively to assist in decision making within cross functional organization
• Demonstrated ability to coach and motivate others, high energy, and self-directed leader
• Proven ability to develop a winning team culture
• Excellent organizational and interpersonal skills

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